like everyone else on the face of the planet other fabulous women i could mention, i love to shop. and the bigger, more expensive it is, the more i love to covet it.
which is why i get annoyed when i hear of nightmares like this. and deb my darling, this is far from the first nightmare i’ve heard about jennifer convertibles. one friend got the wrong sofa delivered three different times. another friend waited nearly three months for a sofa she’d been promised in four weeks. and now you’re having a dickens of a time getting your refund back. i’m
so peoples of the internet, i’m linking you to this. if you choose to still buy a sofa from there, at least you’ll do so informed – take a few minutes to type “jennifer convertible” and “lawsuits” into google. check with the better business bureau. and maybe, just maybe, look into some other furniture stores.
because in our small, cramped new york world, a sofa can be your haven. but not if you don’t ever get it.
Back in the uncharted mists of time, when I worked in the furniture business, we always made it a point to have people make sure that the piece would fit before they placed the order. You would be amazed the total draining of cognative function that would ensue on the uttering of the magic words “This is a custom order that cannot be cancelled, refunded, or returned. You must make sure that the piece will fit into your apartment or you will have to pay extra for disassembly and re-assembly.”
Why do people think that “It fits in the living room” equals “It fits up the stairs”?
john, i think deb was more upset that they didn’t give her a refund.
Absolutely, dahling, and thanks for that consumer affairs link.
We took full responsibility for the delivery fee, we did not ask for or expect a refund of that part (despite the fact that we were TOLD that the feet came off the sofa, but the feet DIDN’T come off the sofa, and it would have FIT IF IT DID).
Oh, I’m in such a tizzy over this.
Sounds very Dirk Gently to me.
No offense meant; trust me, it was no comment on Deb. There’s no excuse for lousy customer service, and what the lovely Ms D got was lousy customer service.
If you were told that the feet would come off and they didn’t, you have every right to a refund of the delivery fee. Don’t get mad, get your money back. (Did you pay by credit card? CC companies will often get behind you on this kind of thing. After all, they will have your business a lot longer, and they want to keep your good will.)
7058 Very well said chappy.
4868 Great posts.
8962 Thanks for it