This is just a quick post because I spend so much of my consumer life fighting companies to be fair and stand behind their product, I think it’s my duty to let you know about one that does. Trendy Geek makes these cool podShields, this non-stick high-static completely clear cover for your beloved iPod, when you want to protect the screen and the shiny back without sacrificing any of the inherent style or slimness of your precious toy. Like I do.
So I ordered it, on May 11th, and when it hadn’t arrived this week after the 7-10 business days’ shipping I paid for, I sent a terse couple of emails to the company, asking for information on where my order was. Today they sent an email saying that they never recieved confirmation from their shipping company, so they are overnighting me a new package, completely refunded and free of charge.
I think, simply put, this goes above and beyond the call of duty (I usually have to fight companies to even refund the shipping costs when there’s a mistake) and for that, I want to stamp a petithiboux seal of approval on TrendyGeek and their owners. Well done, guys.




And good for you for giving them credit where it’s due. I like very much to know about companies that still care about their customers.
I love my podShield – great choice!
i love it! it’s rare enough we get a positive post about customer service, on any blog. thanks for posting this, and for the tip about trendygeek. i will definitely send them some business.
Gevalia rocks too.